How to make your retail business relevant for today's consumer....

It's easy to forget to the worlds money worries when you have an amazing day and sell lots of products. In Australia we are just starting to see the warmer weather kick in after the coldest winter in around 15 years. Retailers and designers alike have definitely felt the chill in the air with loads of stores having to close their doors. 


For some retailers, it may be the right thing to close and reopen after a little research and training to understand how the industry has changed. Do not take that as offence though, i say it with complete seriousness. Here are some things that retailers on the old system should get up to date with. 

• Simple website design
• Ecommerce website design
• Product Photography
• Search Engine Optimisation "SEO"
• PR
• Marketing  
• Networking 
• Facebook
• Blogging

Now if you're a big business, i would advise you get the professionals in to do these for you but it is important to learn the basics for yourself so that you understand the processes involved.  If you're a small business however, you can learn how to do all these yourself at a basic level and save yourself a tonne of money. 


You might be thinking, how on earth am i going to be able to do all of this on top of the work i already do in my retail business? To put it simply, IN HARD TIMES YOU HAVE TO WORK HARDER! 


The priorities of retail have also changed. Forget spending hours of time planning your stock displays or ordering new stock that you think will sell better, get your front end systems right and you'll have enough sales soon enough to hire someone to help you with everything. Whether you run your retail business from home or from an actual shop, you'll now have to spend 95% of your time on your computer.   


Simple Websites
Even if you think you are completely computer illiterate, i promise you there are some very easy ways to get your business on the web. A basic website might just include you business name, your address and a few images (plus a list) of the kinds of things you sell. Let's face it, if your details aren't on the web these days, you're missing out on the majority of people searching for you.  put all of your products online. One of the easiest ways to set up a basic website using some really well designed templates is Wix.com

A simple website using a Wix template can take as little as 10 minutes to make

E commerce Websites 
If you think your business would benefit from having all your products online available to buy (and let's face it, if you can post it, then it's worth it) then you'll need an E Commerce website. There are a lot of them out there and they are a little more complicated to use but not out of anyone's capabilities with a little help. I recommend Miiduu.com as a great service to get your webstore up and running. 

A Miiduu store template can give you a professional looking webstore

Product Photography
OK so if you're going to put all your products online, you'll need to have decent photos of everything. But you don't necessarily need a photographer, you can do it yourself with any digital camera. My tip: keep the background clean and white. It's much easier to see the details. If your products are small, grab your self a sheet of white cardboard from the craft store, stick it to a wall and bend it out onto the floor or a table. 'Eh voila' you have a photo studio backdrop. Just make sure you set it up somewhere that gets lots of light and that light is not dappled. It's best to always shoot in the same spot, that way you light stays relatively the same. And shoot during the daylight. 

A piece of cardboard makes a great backdrop. I used my iphone to take this professional looking photo with no special lighting other than daylight. 

SEO
OK so you've heard the term, what does it mean? Well in a nutshell, it means that your website should have relevant words that will help people find your website using a search engine. If you sell fishbowls but all you have is a picture of fishbowls on your site, anyone searching won't find you. That's why having at least a list of everything you sell is super important. 


PR
When was the last time you read an article about a small business? today? yesterday? Newspapers, magazines, online news etc is full of news stories about small business. And you know what, they didn't just make up an article title and go searching for a small business, that small business contacted them and gave them the story! Journalism, like retail has completely changed, journalists get sent stories these days and whatever is interesting and relevant enough to print, they will print. Best of all it costs you nothing, it's not an advertisement, it's an article. 

Marketing
Who is your target market? It's not just whomever happens to be passing by your store that day.  Think outside the suburb you're in. If people can find you online and you sell what they want, they will come to you. If you have all of your products online to buy, then your target market just expanded dramatically, worldwide in fact (as long as you're happy to ship overseas). 


Networking
Do you meet or chat regularly with other businesses in the same boat as yourself, or those business that compliment yours? Whether it's online or at council meetings, you need to be in touch with these people. By working together, everyone is stronger. Networking also helps you keep up to date with your industry. 

Facebook
I know i know, you either hate it or you're addicted. Well if you hate it, wake up! Facebook is one of the THE most powerful free marketing tools in the world today. If you don't have a business page, then make one, even if only post something once per month, it is worth it. 

http://www.facebook.com/kidsstylehub

Blogging 
Like websites, there are simple free tools to help you set up a free blog. I use Google's Blogspot (Blogger i think it's called now). If you own a retail store, it usually means you're pretty interested and passionate about the kinds of products you sell. Take that knowledge you have and share it with the world, people LOVE hearing new tips or seeing new fashion, learning things etc. You don't have to advertise a blog, they are easily found by random people worldwide. If people can find your blog, then you can point them to your website and your store. 


Ciao for now!


Nicole Herrick
Founder and Creative Director of
Kids Style Hub
The Australian Alliance of Designer and Retailers
The Australian Photographers Directory

How to keep a small business going in a financial crisis

So you know it's hard out there. Everyone's holding on to their money tight and trying to find ways to make extra money to pay the bills. So you figure, "I know, i'll start my own business!". It seems like a great idea and you work your little butt of figure out the business plan, you set out a budget and dollar signs light up when you estimate how much money you can make by doing something you love. So you go for it....

It's 6 months in now and you're starting to ask yourself "What happened to all this money I was going to make? I seem to be spending more than i'm making!" Well the hard cold truth is, you're only about a quarter of the way there until you start making some money. 

Most businesses take at least 1-2 years to get off the ground, even in better financial times. I know what you're thinking "This is too hard, i am never going to make any money" Well no you're not if you quit right now. The only way to make a business work is to keep at it. Pace yourself, set yourself short goals that are actually achievable. Put your long terms goals to the back of your mind and focus on the here and now. It's kind of like a 12 step alcoholics anonymous program, just take each day one at a time. (Although a little wine at the end of each day might actually help). 

At the moment, consumers are all cutting back their spending and trying to only buy what they need. What you have to do is work out why they NEED your product. What can you offer them that makes it hard to reason why they shouldn't buy it. I'm not talking about some silly 40% off sale or throwing in another item if they purchase, i'm talking about  offering them something that is actually of value to them. A great way to do this is to offer knowledge. Everyone has some great tips on something, even if it is not really related to your product, pass on the knowledge. By helping people with tips, you can gain respect and increase your brand awareness without being pushy. 


The other thing that is highly regarded in hard financial times is customer service. A lot of the larger companies are cutting corners in this area to try and save money so they can offer cheaper prices to their customers. How many times have you gone with a cheap service only to end up bashing your head against a wall because you can't get any customer service if something goes wrong. 

Being a small business, we often ARE the customer service team. Simple everyday politeness will go a long way to making your customer feel happy and more likely to buy and return again to buy from you. I know most of you are already feel like you are giving the best possible customer service but have a think and see if there are other extras you can add to their experience. It might be somthing like "have a lovely weekend" or "Thank you so much for supporting our small business" on the phone or end of an email, or a simple brown wrapping paper with some old fashioned string on their internet order to make them feel like they're opening a gift, even if it isn't. A comps slip that is hand written by you rather than just a generic printed receipt. 


And remember, even when you're having the sh*ttiest day from hell, never let your customers feel it.  


Software Review


We test drove the My Memories Suite digital scrapbooking software last week and it was so great, we contacted them to ask if we could give one away to our readers! 

For your chance to win, simply have a look at the My Memories site and anwer this question by commenting below: What is your favourite album template?


As an added bonus, they have also given us a $10 voucher for all of our readers. Simply use this code at the checkout when your purchase the My Memories Suite V3. The software also comes with a $10 coupon so you'll save $20 all up.   Code: STMMMS33288


OK enough chatter for now, i'm off to write the weekly Kids Style Hub e-newsletter to tell everyone about the gorgeous new winter products we have in store.  


Sneak peek: 

Happy designing. 


Nicole Herrick
KIDS STYLE HUB - Founder

Where the magic happens...

This months blog post is inspired by an image i saw posted on facebook a little while back. 

People often ask me where how on earth i have enough courage to take the risks i do. Well truth is, i believe in spontaneity. To push myself off the cliff, i force myself to do things that can't be undone, like quitting my well paid regular income job, spending my life savings or telling the world what I AM GOING TO ACHIEVE (as opposed to what i hope to achieve). 


I believe anyone can have strength and be spontaneous. The initial action is what you need to focus on to start with, not what comes after, because in all honesty, that's the scary part. Knowing that it's up to you to pay the rent / mortgage, up to you to pay the credit card bill, up to you to get people to give you money for what you are providing them with, THAT is hard. Saying i resign takes 2 seconds. 


I guess what has always made it easier for me to take risks, is not having kids or a husband yet that i need to consider.  But consider this... if you're not as happy as you could be, are you really considering them? The happier you are, they happier they are.

The Picnic Room has been a hit on weekends for parties and we have had some smashing ones so far. Like a Royal Fairy Tea Party, a Disco Ninjago (ninja lego) Party, and a Yellow Chevron Party.  

I just love transforming the room into something completely different for every party, even if it does mean late nights and a lot of hard work. Seeing the kids and parents faces light up is definitely worth it. 


We have a great networking night coming up on the 18th of April put on by Alli from Motivating Mum. All welcome, head to their website to find out more. 


Winter store hours will take effect from today but parties can still be booked for any time over the weekend. We stay open longer if a party is on. 


Monday to Friday 9am - 5:30pm
Thursdays late night shopping til 7:30pm
Saturdays 9am til 2pm
Sundays 9am til 12noon


Did you know we now have GROOVE dance Fitness on Thursday nights? Miranda of Mizz Fitness is the instructor / guru and her class is amazing. Every week there is something a little different and i always learn something new about myself. She doesn't just teach a class, she helps you enjoy life more and encourages you to make yourself feel good!  Best of all, you don't need any rhythm to do this class, is easy and free flowing, no need to follow the moves exactly or look at the instructor, just go with it and have fun. 


Want a Free Class Pass to try GROOVE Dance Fitness on Thursday nights? Just email nicoleh@kidsstylehub.com.au and i'll email you one!

Until next time... go jump off a cliff, it's not that hard really!


Nicole Herrick
KIDS STYLE HUB
www.kidsstylehub.com.au